ECP BOSS: INDEPENDENTS MUST ‘CLOSE GAPS’ IN DIGITISATION

The boss of the UK’s largest factor chain has urged independent garage customers to make a resolution to invest in further digitisation.

Andy Hamilton, CEO at LKQ Euro Car Parts said: “While we understand independent garages might have other priorities in the immediate term, the need to digitalise isn’t going away, and there are two gaps to close”.

Andy Hamilton, CEO of Euro Car Parts

“Firstly, independent garages need to keep up with the rest of the automotive sector in terms of digital capability and connectivity, and secondly, they need match service providers in other sectors to meet their customers’ ever-higher expectations”.

READ: FACTOR UPDATE: ECP TO REMAIN OPEN THROUGH LOCKDOWN

Hamilton added that the onus was not just on the garage. His company is improving it’s software and digital services to serve garages better.

In a recent survey, the company found that 29 percent of independent garages sometimes have to turn away work because they don’t have the skills and/or equipment needed to deliver work on more modern vehicles.

According to Hamilton, the opportunities for digitalisation stretch far beyond the workshop itself: “Digital solutions have been proven to have a positive impact all the way along the value chain, starting with the way garages bring in customers, schedule jobs and order parts, right through to taking payment once the work has been completed”.

Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

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