A new returns process has been introduced by PACT – the joint sales and marketing initiative from Fourth and TecAlliance.

Mark Rudge

Using a new, standardised and largely automated portal for managing warranties and returns, the system makes use of QR codes and images or videos to determine if a claim can be processed before the goods have been physically returned.

Mark RudgePACT director, said: “The traditional returns process has hampered the automotive industry’s progress for many years and so we’re delighted to be able to bring to market a solution that will assist businesses on a daily basis. The rate of returns, among distributors in particular, is too high, and so this new portal effectively manages the process, removing hassle for all involved.”


Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

Movers & Shakers: WAI appoints new key account manager

All the latest changes from across the sector, including new roles, promotions, and retirements

Read More

Invest in EVs now “to make a lot of money” says LKQ Euro Car Parts boss

Kevan Wooden: “If I was a garage owner right now I’d be thinking about trying to move out of the older competitive ICE world”

Read More

GSF Car Parts to open national distribution hub

Wolverhampton-based centre makes the firm “a formidable national player in the automotive parts industry”

Read More

Delphi Academy to undergo £500,000 expansion

The Warwick-based academy will double in size, adding new classrooms and technical areas

Read More

Temporary exemption MOT certificates announced in Northern Ireland

Certificates announced in a bid to reduce MOT waiting times

Read More

Go to comments

Your email address will not be published. Required fields are marked *