PACT STREAMLINES RETURNS PROCESS

A new returns process has been introduced by PACT – the joint sales and marketing initiative from Fourth and TecAlliance.

Using a new, standardised and largely automated portal for managing warranties and returns, the system makes use of QR codes and images or videos to determine if a claim can be processed before the goods have been physically returned.

Mark Rudge, PACT director, said: “The traditional returns process has hampered the automotive industry’s progress for many years and so we’re delighted to be able to bring to market a solution that will assist businesses on a daily basis. The rate of returns, among distributors in particular, is too high, and so this new portal effectively manages the process, removing hassle for all involved.”