RETURNS SERVICE FOR IAAF MEMBERS

IAAF members will now be able to return goods by using the new TecAlliance Warranty and Returns service. 

Accessible via the IAAF website, members of the federation will be able to easily register and navigate the TecAlliance Order Manager Portal using a six-step process.

READ: UFI FILTERS SIGNS A PACT WITH E-COMMERCE PROVIDER

Technicians, distributors and suppliers will save money and time, as well as significantly improving their customer service and communication through more efficient response and resolution.

Accessible via the IAAF website, members of the federation will be able to easily register and navigate the TecAlliance Order Manager Portal using a six-step process.

READ: UK’S NEWEST FACTOR JOINS IAAF

Members simply have to log in to the portal and select ‘Warranty & Returns’ and then a claim list with all the current transactions will appear. The user can create new claims and is guided through intuitive forms, before submitting the claim digitally. Then, all that is left to do is to ship the physical parts over to the receiver, if requested.

Mark Rudge from TecAlliance said: “Everyone knows that the Warranty and Returns process is painful for all involved, with too much administration, duplicated effort and wasted time. This single system for all claims offers complete visibility of the returns process and drives enormous efficiencies through the supply chain. Adaptable to differing Supplier Warranty and Return requirements, this service – free at the point of use for distributors – will quickly become the norm and we’re delighted to be able to release it in the UK to benefit IAAF members first.”

Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

GSF announces new-look leadership team

GSF will add 20 new branches to its 180-strong network over the next 12 months; up to 20 further locations will follow from 2025

Read More

Winners crowned at CAT Awards 2024

The annual event, held at the Lowry Hotel, welcomed more than 200 people from across the aftermarket

Read More

Movers & Shakers: Round-up of all the latest changes

All the latest changes from across the sector, including new roles, promotions, and retirements

Read More

Fraudsters guilty of selling knock-off aftermarket parts in UK

Group used Amazon as platform for its products

Read More

APH Automotive appointed Suplex’s exclusive GB distributor

Director Andrew Hopkin said the move “is a feather in the cap for APH”

Read More

Go to comments

Your email address will not be published. Required fields are marked *