Arnold Clark group systems remain down following hack

Glasgow-based Arnold Clark has been left without systems or internet following an ‘enforced shutdown’ due to a serious systems hack.

A breach was detected late on December 23rd and technicians took the systems offline in order to protect customer and supplier’s data. This was achieved, but at the cost of cutting connectivity to the firm’s businesses, the internet and third-party connections.

Craig McCracken, Group Factor Manager at Arnold Clark Autoparts posted a statement on LinkedIn in which he described the work involved in getting the systems back up as a ‘mammoth’ task.

Restoring systems ‘mammoth task’ for Arnold Clark businesses

“Our external security partners have now been performing an extensive review of our whole IT network and infrastructure, which is a mammoth task, and they are providing guidance to our IT team on the re-enabling of our network and systems in a safe, secure and phased manner”, McCracken’s statement read.

“Our showrooms and branches are open and will be able to assist our customers using our temporary systems until we have been able to restore our full systems safely. We expect to resume customer vehicle collections later this week and our branches are contacting customers to arrange this”.

“Once again, we would like to thank our customers and suppliers for their understanding and to apologise for any inconvenience this has caused”.

Arnold Clark is not the only dealer group to have been hit by cyber criminals. Earlier in 2022, both Pendragon and Holdcroft Motor Group reported that they had been victims of large scale malicious damage.

Published by Greg Whitaker

Editor of CAT Magazine and an experienced motoring journalist @GregWhitaker5

Latest Factor & Accessory

View all Factor & Accessory articles

LKQ Euro Car Parts announces operations overhaul, creating new roles

This, the brand claims, is designed to bring it “even closer” to its customers while increasing order fulfilment speed

Read More

Behind the scenes at GSF Car Parts’s new “title challenging” national distribution hub

500,000sq ft Wolverhampton base services 139 branches with stock “sold by 6pm one day back on the shelves by 8am the next”

Read More

GSF Car Parts partners with Cleevely EV

The partnership will see both parties collaborate on range development and product sourcing

Read More

Aftermarket leaders call for government to support independent garages in Autumn Budget

New policy document emphasises need for help with the transition to EVs and more advanced vehicles

Read More

GSF to consider opening another 40 branches

“Knock-out” growth will spur even faster expansion of motor factor

Read More

Go to comments

Your email address will not be published. Required fields are marked *